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Professional
Services
Professional Services is becoming an increasingly
large and important part of the software and high technology business
environment. The customer demand for comprehensive solutions will
force software and hardware companies to provide a full range of
services with their products, but recruiting, training and sustaining
a professional services organization can be a big challenge. Some
of the most prominent challenges are:
Absorbing lower margins than for products
Avoiding high overhead when consultants are
not fully billable
Managing a services business unit
Developing methodology and services productivity
tools
Capturing and packaging intellectual property
for re-use
Inhibiting alliance and channel development
with systems integrators and consultancies due to perceived competition
Retaining top quality consultants in a product-focused
organization
Xceleris can help you meet the professional services
challenge! As seasoned experts in the field of professional services,
we can help you with:
Strategy - Decide whether to build professional
services in-house, with an alliance partner or with an outsourcing
partner
Assessment - Evaluate the current state of
your professional services organization and business
Optimization - Improve your existing professional
services organization
Managed Services - Deliver professional services
for you (e.g. outsourced)
In each case, we can offer you the cumulative
experience and insights we have gained from decades of success
in the field of professional services.
PS ValueSM - Strategy
PS ValueSM Strategy is our solution for designing a
professional services strategy from scratch or for evaluating your
current professional services strategy and operations. We reference
our best practices model to look at all of the critical dimensions
of professional services including business model, organization,
skills profiles, recruitment, knowledge management, sales, operations
and alliances. The final deliverable is a summary business plan
to implement your professional services strategy.
PS ValueSM - Assessment
If you already have a professional services organization
in operation, our PS ValueSM Assessment solution is designed to help you
assess its strengths and weaknesses, and recommend specific ways
to leverage the strengths and mitigate the weaknesses. We compare
your practices to our best practice model for organization, skills,
resource management, knowledge management, sales, operations and
alliances. We can help you implement specific changes with our PS
ValueSM Optimization services or even convert some or all of your
professional services to our PS ValueSM Managed Services.
PS ValueSM - Optimization
PS ValueSM Optimization offers a menu of specific services
to help you optimize your professional services processes, including
recruitment, resource management, sales, methodology and solution
development. If you are ready to think about professional services
automation, we can help you in all phases including requirements
definition and business case development, software selection and
implementation.
PS ValueSM - Managed Services
Many software companies - with a primary focus
on sales, marketing and product development - find it surprisingly
difficult to create a professional services organization to support
sales and implementation. This may be due to the distinct differences
in business culture between developers and consultants, the high
cost of maintaining sufficient resource capacity with highly variable
demand, or several other reasons. Many companies who have focused
on trying to interest the "Big 5" and other major systems
integrators to support their products have found that this can be
a waste of money and time. Your strategy for professional services
and alliances needs to be grounded in a realistic understanding
of how systems integrators operate, and aligned with your vision
for managing channels and growth.
Our PS ValueSM Managed Services solution offers
a full range of services for planning and executing your software
services strategy. Our services include:
Fully Outsourced Professional Services - Our
experienced professionals can be your pre- and post-sales consulting
organization
Blended Outsourced Professional Services -
Our professional provide management consulting to complement your
own technical resources
Methodology development with the latest in
collaborative program and project management techniques and tools
Partner training programs to bring your alliance
partners up to speed on your products
Developer and consultant training programs
to evangelize your products
Knowledge management programs to organize and share best practices
with your customers and partners.
In addition we apply our own knowledge and program
management best practices, to ensure that you always have direct
access to the same information we develop about your customers and
your products in the real world.
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